This Privacy Policy explains how Skycaster collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.
Last updated: April 22, 2026
Skycaster ("we", "us", "our") is the data controller responsible for your personal information when you use skycaster.tv. Contact: support@skycaster.tv
We collect the following categories of personal data: Account data — name, email address, organisation name, billing address, collected when you register or subscribe. Payment data — payment method details processed by Stripe, Inc. We do not store full card numbers on our servers. Usage data — pages visited, features used, API requests made, collected automatically via server logs and analytics tools. Technical data — IP address, browser type, device type, timezone, collected automatically. Communications — emails you send to support@skycaster.tv.
We process your personal data on the following legal bases: • Contract performance (Art. 6(1)(b) GDPR) — to provide the Skycaster service, process payments, and manage your subscription. • Legitimate interests (Art. 6(1)(f) GDPR) — to maintain security, prevent fraud, improve the service, and send service-related communications. • Legal obligation (Art. 6(1)(c) GDPR) — to comply with tax, accounting, and financial regulations. • Consent (Art. 6(1)(a) GDPR) — for non-essential analytics and marketing cookies, where you have given explicit consent via our cookie banner.
We use your data to: • Provide, operate, and improve the Skycaster platform. • Process payments and manage subscriptions via Stripe. • Authenticate users and protect accounts via Firebase Authentication. • Send transactional emails (account confirmations, invoices, support replies) via Nodemailer. • Monitor service health, security incidents, and API usage. • Comply with legal obligations.
We share data with the following trusted third parties only as necessary to provide the Service: • Stripe, Inc. — payment processing. Stripe's privacy policy applies to payment data. (stripe.com/privacy) • Google Firebase (Google LLC) — authentication, database, and hosting. (firebase.google.com) • Open-Meteo — weather data API. No personal data is shared. (open-meteo.com) • Vercel, Inc. — cloud hosting and edge network. (vercel.com/legal/privacy-policy) All processors are subject to data processing agreements and are required to implement appropriate safeguards.
Some processors (e.g. Stripe, Firebase, Vercel) may process data outside the European Economic Area (EEA). Where data is transferred outside the EEA, we rely on European Commission Standard Contractual Clauses (SCCs) or equivalent safeguards to protect your data.
We retain your personal data only as long as necessary: • Account data: retained for the duration of your subscription plus 7 years for tax and financial compliance. • Usage and log data: retained for up to 12 months. • Support communications: retained for 3 years after the last correspondence. After the retention period, data is securely deleted or anonymised.
If you are located in the EEA or UK, you have the following rights: • Right of access — request a copy of your personal data. • Right to rectification — correct inaccurate or incomplete data. • Right to erasure ("right to be forgotten") — request deletion of your data where no overriding legal basis exists. • Right to restriction — ask us to pause processing while a dispute is resolved. • Right to data portability — receive your data in a structured, machine-readable format. • Right to object — object to processing based on legitimate interests or for direct marketing. • Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing. To exercise any of these rights, email us at support@skycaster.tv. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.
We use cookies and similar tracking technologies. For full details, including a list of cookies we set, see our Cookie Policy at skycaster.tv/cookies.
We implement industry-standard security measures including TLS encryption in transit, nonce-based Content Security Policy headers, and access controls. However, no method of transmission over the internet is 100% secure. If you discover a security vulnerability, please report it responsibly to support@skycaster.tv.
Skycaster is a professional B2B platform and is not directed at children under 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Material changes will be notified to active subscribers by email at least 14 days before they take effect. The "Last updated" date below reflects the most recent revision.
For privacy-related enquiries or to exercise your rights: Skycaster — Data Controller support@skycaster.tv